General terms and conditions

1. Scope of application

These General Terms and Conditions apply to the sale and delivery of goods by Hannes Reeh GmbH, and to the sale of products on the online shop. The Customer’s deviating terms and conditions require written confirmation from Hannes Reeh GmbH to be valid. The Customer shall declare that they agree to these General Terms and Conditions at the latest when placing their order.

2. Conclusion of the contract

The contractual, ordering and business language is German. The quotations are non-binding and shall apply while stocks last; the last quotation supersedes all existing quotations. Hannes Reeh GmbH accepts orders by post, e-mail, telephone and over the online shop at The Customer’s order is an offer to Hannes Reeh GmbH to conclude a purchase contract. The Customer shall be notified of acceptance by e-mail. If Hannes Reeh GmbH is unable to fulfil the Customer’s orders for whatever reason, the Customer shall be informed to this effect.

3. Price and delivery

The prices shall be understood to be gross unit prices in EUROS and shall include all statutory taxes and fees for delivery within Austria. Special packaging such as wooden crates (unless stated otherwise) and shipment costs are excluded from these prices.
Depending on the scope, deliveries shall be made by parcel service or shipping companies. The Customer shall be informed or notified of the corresponding shipping costs during the course of the ordering process, and they shall be added to the total invoice amount.
Additional costs (customs, fees, etc.), which cause the prices to change, may apply to deliveries to destinations outside of Austria. In this situation, the Customer shall be informed of the additional costs by Hannes Reeh GmbH.
If the Customer fails to accept the ordered goods, Hannes Reeh GmbH is entitled to request the additional expenses thereby incurred. This regulation shall not apply if Hannes Reeh GmbH has not rendered its services in line with the contract.

4. Retention of ownership and payment conditions

The goods shall remain under the ownership of Hannes Reeh GmbH until such time that the purchase price plus additional costs have been paid in full.
If an order is placed over the online shop, payment shall take place by credit card or bank transfer in advance. Unless agreed otherwise, all other contracts shall fall due when the goods are delivered at the latest.

5. Transfer of risk and transport damage

If purchases are made directly from the vineyard, the risk shall be transferred to the Customer at the checkout.
Hannes Reeh GmbH shall pay compensation for any damage incurred during transport if the Customer

  • checks that the goods are complete and correct immediately upon arrival,
  • immediately reports any defects present to Hannes Reeh GmbH, and
  • has any complaint confirmed by the carrier.

6. Right of withdrawal

Customers who are consumers under the terms of the Austrian Consumer Protection Act can withdraw from a concluded distance contract within 14 days by means of submitting a written notice of withdrawal. The withdrawal period shall commence on the day on which the delivery of the ordered goods is received. It is sufficient if the written notice of withdrawal is sent within the 14-day period without any need to state reasons.
In the event of withdrawal, the purchase price shall be refunded either in whole or in part and one step at a time against return of the goods received by the Customer. The return costs shall be borne by the Customer. If the goods are returned freight forward, Hannes Reeh GmbH is entitled to withhold a corresponding amount. The goods shall be exclusively returned in the original packaging to Hannes Reeh GmbH, Augasse 11, 7163 Andau, Austria. If items are impaired by signs of use, we shall charge a fee for the reduction in value.
The Customer’s right of cancellation is excluded in the event of contracts for goods which are produced according to customer specifications or are clearly tailored to the Customer’s personal needs, as is particularly the case if print templates are attached or produced for individual labels.

7. Guarantee

Guarantee claims require Hannes Reeh GmbH to be notified of defects without delay.

  • Obvious defects must be reported immediately upon handover (also see the section on transport damage)
  • Concealed defects must be reported following discovery, with submission of the opened goods and the original invoice

In any case, a guarantee claim is limited to the purchase price of the delivered and defective goods.
Taste reasons, commercial or minor technical deviations in quality, quantity, colour, size, weight, equipment or design, as well as age-related changes to taste, colour and packaging, are not guarantee defects and do not lead to non-fulfilment of the contract.
Hannes Reeh GmbH is not liable for compliance as regards taste, colour, material and samples, or other matching characteristics of re-ordered goods. The same shall apply to goods ordered as samples, provided that the deviation is kept within the commercial and technical limits.
Any guarantee is excluded following tasting, consumption or handling or processing of the goods being commenced.

8. Compensation

Hannes Reeh GmbH’s liability shall be exclusively based on the agreements made in the articles above. The Customer’s claims, for whatever legal reason, including claims for compensation, are excluded.

9. Child protection

Wines and spirits may only be delivered and provided to individuals over the age of 18. By placing their order, the Customer warrants that they or the recipient of the goods is over the age of 18.

10. Data protection

You will find our privacy policy here:

11. Place of performance and jurisdiction

The place of performance is Hannes Reeh GmbH, even if the goods are handed over in another location as agreed.
The contract is subject to Austrian law to the exclusion of the UN Contract on the International Sale of Goods.
Only the objectively and locally competent court at the Hannes Reeh GmbH company headquarters is responsible for ruling on all disputes related to the contract.

12. Other provisions

If individual provisions of these General Terms and Conditions are invalid, this shall not affect the validity of the contract as a whole. The invalid or infeasible provision shall be replaced by a valid or feasible provision which reflects as closely as possible the economic result of the invalid condition.